Privacy Policy

This privacy policy governs the collection, storage and use of personal information by The Pug and the Pussycat Online Limited (“The Pug and the Pussycat”, “we” or “us”) when you visit The Pug and the Pussycat website at If you have any questions about the use of personal information collected about you through the Website, please contact The Pug and the Pussycat using the contact details supplied below. This privacy policy provides you with details about the personal information we collect from you, how we use your personal information and your rights to control personal information we hold about you. Please read this privacy policy carefully – by accessing or browsing this Website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you must not use this Website. This privacy policy was last updated on 04th September 2020. Please check back regularly to keep informed of updates to this privacy policy.

Who we are

The Pug and the Pussycat is a trading name of The Pug and the Pussycat Online Limited. This Website is managed by The Pug and the Pussycat Online Limited. whose registered offices are at Carlton Park House, Carlton Park Industrial Estate, Carlton, Suffolk, IP17 2NL.

We respect your right to privacy and will only process personal information you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws.

If you have any questions about how we collect, store and use personal information, or if you have any other privacy-related questions, please contact us by any of the following means:

Email us at:
Write to us at: The Pug and the Pussycat, 8 Allied House, Base Business Park, Rendlesham, Suffolk, IP12 2TZ

The personal information we collect about you

When you access and browse this Website (including when you submit personal information to us through data entry fields on the Website), we may collect the following information from you:

Your title, forename and surname;
Your billing address and your delivery address and country;
Your phone, mobile and email details;
Your payment card details; and
Your marketing communication preferences.

How we may store and use your personal information

The Pug and the Pussycat may collect, store and use your personal information listed above for the following purposes
to make this Website available to you and to provide you with content which is tailored to your individual tastes;
to complete any purchases you make through this Website and deliver those purchases to you;
to provide you with any other services that you request from us; and
to send you The Pug and the Pussycat marketing communications, as described below.
We may also collect anonymised details about visitors to our Website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details we collect for these purposes.

Disclosures of your personal information

The Pug and the Pussycat Online Ltd is legally responsible for the collection of your personal information through the Website and its subsequent storage and use.

We will not disclose, sell, or rent your personal information to any third party for commercial purposes.

However, if a third party were to acquire all (or substantially all) of our business and/or assets, we may disclose your personal information to that third party in connection with the acquisition. Please note that we may also disclose your personal information where we are required to do so by applicable law, by a governmental body or by a law enforcement agency.

The Pug and the Pussycat communications

The Pug and the Pussycat may contact you occasionally by e-mail with details of services and special offers that it (or they) think may interest you or otherwise for customer research purposes. However, we will only do this where we are permitted to do so by law and provided that you have not informed us that you do not wish to be contacted for these purposes.

You always have the right to ask us not to contact you for these purposes at any time. You can do this by writing to us by post or by e-mail at the address provided above. When contacting us, please provide your name and contact details so that we may respond promptly to your request.


This Website uses cookies to collect information about you. Cookies are small data files which are placed on your computer by this Website and which collect certain personal information about you. This enables us to tailor our service offering (including the Website) to provide you with products and services which are more relevant to your individual tastes. However, you may change your website browser settings to reject or delete cookies, although please note that if you do this it may impair the functionality of this Website. As the means by which you can do this vary from web browser to web browser, please refer to your web browser’s help menu for further information about refusing or deleting cookies.


Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.

Your rights

You have the following rights:
the right to ask us to provide you with copies of personal information that we hold about you at any time;
the right to ask us to update and correct any out-of-date or incorrect personal information that we hold about you free of charge; and
the right to opt out of any marketing communications that we may send you.
If you wish to exercise any of the above rights, please write to us (either by post or by e-mail) at the address specified above.

Third party sites

This Website does not contain links to other websites operated by third parties.